Privacy Policy

Privacy Policy

Last Updated: December 31, 2025

At MOULI Software Solutions ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us for software development projects.

1. Information We Collect

1.1 Information You Provide Directly:

• Contact Information: Name, email address, phone number, company name, and job title when you fill out our contact form, request a quote, or subscribe to our newsletter
• Project Information: Business requirements, project specifications, technical details, and any other information you provide during project discussions and development
• Communication Data: Records of correspondence, including emails, messages, and meeting notes
• Payment Information: Billing address, payment method details (processed securely through payment processors), and transaction history
• Account Credentials: Usernames, passwords, and access credentials for systems we need to access for project work (stored securely and encrypted)

1.2 Automatically Collected Information:

• Website Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on pages, and referring website addresses
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, and understand user behavior
• Log Files: Server logs containing IP addresses, access times, and pages requested

1.3 Information from Third Parties:

• Information from business partners, service providers, or publicly available sources
• Social media profile information if you interact with us through social media platforms
• Analytics data from third-party services like Google Analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our software development services, including website development, web applications, mobile apps, and custom solutions
• Communication: To respond to your inquiries, provide customer support, send project updates, and communicate about our services
• Business Operations: To manage projects, process payments, maintain records, and fulfill contractual obligations
• Marketing: To send newsletters, promotional materials, and updates about our services (with your consent, which you can withdraw at any time)
• Website Improvement: To analyze website usage, understand user preferences, and enhance user experience
• Legal Compliance: To comply with legal obligations, enforce our agreements, and protect our rights and interests
• Security: To detect, prevent, and address security threats, fraud, and unauthorized access
• Technical Support: To provide maintenance, troubleshooting, and technical assistance for delivered software

3. Legal Basis for Processing

We process your personal information based on:

• Contractual Necessity: To fulfill our obligations under service agreements and contracts
• Legitimate Interests: To operate our business, improve services, and communicate with clients
• Consent: When you provide explicit consent for specific purposes (e.g., marketing communications)
• Legal Obligations: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers: We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services (e.g., AWS, Vercel, Netlify)
• Payment processing and financial services
• Email delivery and communication services
• Analytics and website performance monitoring
• Customer relationship management (CRM) systems
• Project management and collaboration tools

4.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.4 With Your Consent: We may share information with third parties when you explicitly consent to such sharing.

All third-party service providers are contractually obligated to protect your information and use it only for specified purposes.

5. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: Data in transit is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted
• Access Controls: Limited access to personal information on a need-to-know basis with authentication requirements
• Secure Infrastructure: Use of reputable cloud providers with robust security measures and compliance certifications
• Regular Security Audits: Periodic assessments and updates to security practices
• Employee Training: Staff training on data protection and security best practices
• Incident Response: Procedures for detecting, responding to, and reporting security incidents

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or access credentials.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal, accounting, or reporting obligations
• Resolve disputes and enforce our agreements
• Maintain business records as required by law

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. For more information, see our Cookie Policy or contact us.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request transfer of your data to another service provider in a structured format
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing based on consent (e.g., marketing communications)
• Complaint: Lodge a complaint with a data protection authority

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate safeguards to ensure your information receives adequate protection, including:

• Using standard contractual clauses approved by data protection authorities
• Ensuring service providers comply with applicable data protection frameworks
• Implementing security measures consistent with international standards

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services:

• We are not responsible for the privacy practices of third-party websites or services
• We encourage you to review the privacy policies of any third-party sites you visit
• This Privacy Policy applies only to information collected by MOULI Software Solutions

12. Project-Specific Data Handling

In the course of providing software development services, we may handle:

• Client Data: Data provided by clients for integration into software solutions
• Source Code: Code repositories and development artifacts (stored securely with access controls)
• API Keys and Credentials: Securely stored and encrypted, used only for project purposes
• Database Information: Data stored in databases we develop or manage (subject to client agreements)

We treat all project-related data as confidential and handle it in accordance with project agreements and applicable data protection laws.

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will:

• Investigate the breach and take immediate steps to contain and remediate it
• Notify affected individuals and relevant authorities as required by applicable laws
• Provide information about the nature of the breach and steps taken to address it
• Recommend actions you can take to protect yourself

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

• Update the "Last Updated" date at the top of this policy
• Notify you of material changes via email or prominent notice on our website
• Obtain your consent for material changes where required by law

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Compliance with Data Protection Laws

We comply with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR) for European users
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable regional and national data protection laws

If you are located in a jurisdiction with specific data protection requirements, please contact us to understand how we handle your information in compliance with those requirements.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Through our contact form on our website
• By email (contact information available on our website)
• For data protection inquiries, please specify "Privacy Policy" in your subject line

We will respond to your inquiries within a reasonable timeframe, typically within 30 days, in accordance with applicable data protection laws.