Terms of Service

Terms of Service

Last Updated: December 31, 2025

Welcome to MOULI Software Solutions ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, services, and software development solutions. By accessing our website, engaging our services, or using any of our products, you agree to be bound by these Terms.

1. Services Provided

MOULI Software Solutions provides comprehensive software development services including but not limited to:

• Website development and design services
• Web application development and deployment
• Mobile application development for iOS and Android platforms
• Custom software solutions tailored to business requirements
• Software maintenance, updates, and support services
• Consulting and technical advisory services
• Cloud infrastructure setup and management
• API development and integration services

2. Service Agreements and Project Terms

All software development projects are subject to a separate written agreement or statement of work ("Project Agreement") that will specify:

• Detailed project scope, deliverables, and specifications
• Project timeline, milestones, and deadlines
• Pricing, payment terms, and billing schedule
• Intellectual property rights and ownership
• Support and maintenance terms post-delivery
• Acceptance criteria and testing procedures

In the event of any conflict between these Terms and a Project Agreement, the Project Agreement shall prevail with respect to the specific project.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate, complete, and timely information necessary for project execution
• Respond promptly to requests for feedback, approvals, and decisions
• Provide access to necessary systems, APIs, and third-party services as required
• Make timely payments as specified in the Project Agreement
• Comply with all applicable laws and regulations in your jurisdiction
• Ensure you have the legal right to use any content, data, or materials you provide
• Maintain confidentiality of any proprietary information shared during the project

4. Payment Terms

Payment terms will be specified in each Project Agreement. Generally:

• Projects may require an initial deposit or milestone-based payments
• Invoices are due within the timeframe specified in the Project Agreement (typically 15-30 days)
• Late payments may incur interest charges and may result in suspension of services
• All prices are exclusive of applicable taxes, which will be added to invoices
• Refunds are subject to the terms specified in the Project Agreement
• We reserve the right to suspend or terminate services for non-payment

5. Intellectual Property Rights

Ownership of Deliverables: Unless otherwise specified in the Project Agreement, upon full payment, you will own the custom-developed software, code, and deliverables created specifically for your project. We retain ownership of:

• Pre-existing code, frameworks, libraries, and tools used in development
• Proprietary methodologies, processes, and know-how
• General-purpose code and reusable components not specific to your project

Third-Party Components: Projects may include third-party open-source or licensed components. Your use of such components is subject to their respective licenses.

Our Intellectual Property: All content on our website, including text, graphics, logos, trademarks, and software, remains the property of MOULI Software Solutions and is protected by copyright, trademark, and other intellectual property laws.

6. Project Timeline and Delays

We will make reasonable efforts to meet project timelines specified in the Project Agreement. However:

• Timelines are estimates and may be affected by factors beyond our control
• Delays caused by client actions (late feedback, change requests, etc.) may extend project timelines
• We will communicate any anticipated delays and work with you to adjust timelines as needed
• Force majeure events may excuse delays in performance

7. Change Requests and Scope Modifications

Any changes to the project scope, specifications, or requirements must be documented in writing and may result in:

• Adjustments to project timeline and delivery dates
• Additional costs as agreed upon in a change order
• Revised Project Agreement or statement of work

We will provide estimates for change requests before implementation. No additional work will be performed without your written approval.

8. Acceptance and Testing

Deliverables will be subject to acceptance testing as specified in the Project Agreement:

• You will have a specified period to test and provide feedback on deliverables
• Acceptance criteria will be defined in the Project Agreement
• We will address any defects or issues identified during testing
• Deliverables are deemed accepted if no written objections are received within the acceptance period

9. Support and Maintenance

Post-delivery support and maintenance services may be available subject to separate agreements:

• Support services may include bug fixes, updates, and technical assistance
• Maintenance agreements may cover regular updates, security patches, and performance monitoring
• Support response times and service levels will be specified in maintenance agreements
• Additional development work beyond maintenance may be subject to separate charges

10. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the course of our engagement:

• We will not disclose your confidential information to third parties without consent
• You will not disclose our proprietary methodologies or pricing to third parties
• Confidentiality obligations survive termination of the agreement
• Information that is publicly available or independently developed is excluded from confidentiality obligations

11. Warranties and Disclaimers

Our Warranties: We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We will correct any material defects in deliverables for a period specified in the Project Agreement.

Disclaimers: EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not guarantee that software will be error-free or operate without interruption.

Software is provided "as-is" and we are not responsible for any issues arising from third-party services, hardware failures, or misuse of the software.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific project giving rise to the claim
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We are not responsible for loss of data, profits, revenue, or business opportunities
• We are not liable for damages resulting from your use of third-party services or components

13. Indemnification

You agree to indemnify and hold harmless MOULI Software Solutions, its employees, and contractors from any claims, damages, losses, or expenses (including legal fees) arising from: (a) your use of our services or deliverables, (b) your violation of these Terms, (c) your infringement of any third-party rights, or (d) content or materials you provide to us.

14. Termination

Either party may terminate a Project Agreement:

• For material breach by the other party, subject to a cure period if applicable
• By mutual written agreement
• For convenience, subject to payment for work completed and any termination fees specified in the Project Agreement

Upon termination, you will pay for all services rendered and expenses incurred up to the termination date. Confidentiality and intellectual property provisions survive termination.

15. Data Security and Privacy

We implement reasonable security measures to protect data and information. However, no method of transmission or storage is 100% secure. You are responsible for maintaining the security of your systems and credentials. Our data handling practices are further detailed in our Privacy Policy.

16. Third-Party Services and Integrations

Our services may integrate with or depend on third-party services, APIs, or platforms:

• We are not responsible for the availability, performance, or terms of third-party services
• Your use of third-party services is subject to their respective terms and conditions
• Changes to third-party services may affect functionality of deliverables
• You are responsible for obtaining and maintaining necessary licenses for third-party services

17. Dispute Resolution

In the event of any dispute arising from these Terms or our services:

• Parties agree to first attempt to resolve disputes through good faith negotiation
• If negotiation fails, disputes may be resolved through mediation or arbitration as specified in the Project Agreement
• These Terms are governed by applicable laws in our jurisdiction
• Any legal action must be brought in the appropriate courts of our jurisdiction

18. General Provisions

• Entire Agreement: These Terms, together with any Project Agreement, constitute the entire agreement between the parties
• Modifications: We may update these Terms from time to time. Continued use of our services constitutes acceptance of modified Terms
• Severability: If any provision is found unenforceable, the remaining provisions shall remain in effect
• Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision
• Force Majeure: We are not liable for delays or failures due to circumstances beyond our reasonable control

19. Contact Information

If you have any questions about these Terms of Service, please contact us through our contact form on our website or via email. We will respond to your inquiries within a reasonable timeframe.